My Admin Support

April 9th 2018

My Admin Support has now been at HIC for four years, in which the business has gone from strength to strength.

The team provides virtual office support to SMEs, taking care of the day-to-day admin while the company staff get on with doing what they do best.
Director Sarah Gagin said: “We do lots of general admin, like creating contracts for clients, updating spreadsheets and systems. And there’s lots more, like checking emails, managing diaries, travel arrangements, booking conferences and events management, CRM systems, social media and website support.”

The My Admin Support team: l-r Donna Hanlon, Sarah Gagin, Samantha Low and Zoe Brooks

Sarah set up the business in 2007, after she’d had her first child. A qualified internal auditor, she was looking to return part-time with her existing employer, but things didn’t work out and she decided to go her own way. From humble beginnings, the workload grew and grew, to the point where Sarah was sub-contracting work to stay on top of things. The business then really took off and Sarah decided it was time to move and find office space somewhere. “We knew about this place because I was working with the Best of Market Harborough at that point, and they were looking at getting an office, so we got an office together to start with,” said Sarah. “They later moved out leaving the office to My Admin Support. Since then we’ve grown and I’ve now got four staff working for me.”

Being at the centre has played a real part in that success. “It’s given us a really good presence, and I think that’s what makes us stand out. A lot of the feedback I get shows that people come to us because we have a proper office and they class us as a proper business.

“It’s also a nice place for me to meet clients. It’s lovely for me to bring them in and show them round so they can see where we actually work. And obviously the fact that we’ve got companies on the doorstep and we get recommendations from Liza and the team helps.”

Sarah has just taken the step of becoming VAT-registered and has had initial meetings with our very own Stuart Hartley for advice on how to expand further. She’s also considering moving into one of the centre’s larger offices.

In six months I feel we should be solid and looking for the next step forward,” she concluded. We wish Sarah even more success and are confident that HIC can continue to help her business grow.

Harborough Innovation Centre is owned and supported by Harborough District Council (HDC). As the building owner HDC also funds the Centre’s business support provision, providing the basis for expert business advice, mentoring and workshops. 

March 26th 2019

RHG Consult: a case study in growth

One of HIC’s longest and most successful residents is RHG Consult. The company, founded by Lee Patterson and Sarah Douglas, has been part of our community for around three years. Since then, they’ve grown from just Sarah and Lee to a team of 14 and are now moving into bigger offices for the second time.

February 22nd 2019

Harborough Innovation Centre caters for high-tech firm’s expansion

The turnover of digital promotions experts Code String has grown by 1,000 per cent since launching in August 2011, with the company providing the technical mechanisms behind major promotions for some of the world’s leading brands. Having just employed its 24th and 25th members of staff, the firm was looking to leave its base at Harborough Innovation Centre, home since February 2012, to move into a bigger office, with options in Northamptonshire being considered. In response, the centre has converted two of its offices into one larger premises, giving it 1,523 sq ft over two rooms to keep the high-tech jobs in the Harborough area.

February 13th 2019

Pioneer 10 case study: Success Local Limited

For digital marketing specialists Success Local, based in Lutterworth, being part of Harborough District Council’s Pioneer 10 programme is helping take them to the next level.

Established in 2016 by Paul Trilk and David Pearson, Success Local works with small and medium-sized enterprises (SMEs) to improve their online activity and build their businesses. They develop websites and digital marketing strategies for clients, focusing on search engine optimisation (SEO), pay-per-click advertising PPC), social media marketing and web hosting.